General Terms and Conditions

These General Terms and Conditions ("Terms") govern all contracts concluded via seamlessproxies.com between you and Sascha Wohlert, trading as seamless, Staffelstr. 3A, 94051 Hauzenberg, Germany ("we", "us"). Our full provider details are set out in the legal notice.

Please read these Terms before placing an order. The version in force at the time the contract is concluded applies (current version: 2026-08). Contracts can be concluded in English. Mandatory consumer-protection rules of your country of residence remain unaffected.

These Terms apply to all services offered on this website, including residential, ISP, datacenter and mobile proxy access, Windows server rental, account balance top-ups, reseller and white-label access where offered, referral and giveaway participation, and any related digital services.

A consumer is any natural person who enters into the contract for purposes that are predominantly outside their trade, business or profession (§ 13 BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the exercise of their trade, business or profession (§ 14 BGB). Provisions that apply only to one of these groups are marked as such.

Conflicting or deviating terms of the customer do not become part of the contract unless we have expressly agreed to them in text form.

The presentation of our services on the website does not constitute a binding offer. It is an invitation to you to place an order.

By selecting a product, configuring it and completing the checkout with the button that concludes the order, you submit a binding offer to conclude a contract. We accept your offer by sending an order confirmation in text form or by providing access to the ordered service, whichever occurs first. An automated acknowledgement of receipt does not in itself constitute acceptance.

Before submitting the order you can review all entries and correct them at any time using the usual keyboard and mouse functions, or by returning to the previous step in the checkout and using the browser's back function.

We store the text of the contract together with the order data and send you the order details by email. These Terms can be accessed and printed from this page at any time. The button that concludes a paid order is labelled so that your payment obligation is clear (§ 312j BGB).

Digital services are activated immediately after successful payment. Before you place the order you must expressly request that we begin performance during the withdrawal period and acknowledge the consequences for compensation for value, as shown in the checkout dialogue. Details are set out in the withdrawal and refund policy.

Prices are stated in the currency shown at checkout. For consumers, prices are final prices including any statutory value added tax applicable to their country. For entrepreneurs supplying a valid VAT identification number within the EU, the reverse-charge procedure may apply. The applicable tax is calculated and displayed before you submit your order.

We accept the payment methods displayed at checkout, currently card and wallet payments via Stripe, cryptocurrency payments via NOWPayments, and payment from your prepaid account balance. Payment is due immediately upon conclusion of the contract unless otherwise agreed.

Prices for existing subscriptions remain unchanged for the current billing period. We may adjust prices for future billing periods; we will notify you in text form at least 30 days before the change takes effect, and you may terminate the subscription with effect from the date the change takes effect. Price changes for new orders can be made at any time.

You may top up a prepaid account balance and use it to pay for our services. The balance is a prepayment on future services of ours; it is not electronic money, it cannot be transferred to third parties, and it cannot be used as a means of payment outside our services.

Amounts you have topped up yourself do not expire and, on request, will be refunded to you after deduction of services already used, less any transaction fees actually incurred, if the contractual relationship ends. Promotional credit granted by us free of charge (for example referral or goodwill credit) is not paid out and expires when the account is closed.

Subscription-based services run for the billing period stated at checkout and renew automatically by the same period unless terminated. You may terminate at the end of the current billing period at any time; there is no minimum term beyond the current period and no notice period longer than the remainder of that period.

You can terminate at any time in your billing settings, or in text form by email to hey@seamlessproxies.com. Automatic renewal of manually renewable plans can be switched off in your dashboard at any time. We will confirm receipt of a termination in text form.

The right of both parties to terminate for good cause remains unaffected. Good cause exists for us in particular in the event of a serious or repeated breach of section 8 (acceptable use), payment default despite a reminder, or fraudulent conduct.

On termination, access to the service ends at the end of the period already paid for. Amounts already paid for a period that has commenced will not be refunded unless the termination is based on a breach of duty for which we are responsible, or unless mandatory statutory rights provide otherwise.

If you are a consumer, you have a statutory right of withdrawal. The full withdrawal instructions, the conditions under which the right of withdrawal expires prematurely, the rules on compensation for value, and the model withdrawal form are set out in our withdrawal and refund policy, which forms part of these Terms.

You must keep your login and proxy credentials confidential and may only share them within your own organisation or with sub-users you create in the dashboard for that purpose. You are responsible for every action carried out with credentials assigned to your account, including sub-user and share-code access. Bandwidth transfers and share codes that you initiate are at your risk; transferred volume is not restored if the recipient misuses it.

Reselling or white-labelling our services is only permitted under a separate reseller arrangement with us. Without that arrangement, making the services available to third parties for a fee is prohibited.

Our services must not be used for unlawful purposes. In particular, you must not use the services to:

• violate applicable law, including the law of the country in which the target system is located
• send spam, conduct phishing, or distribute malware or other harmful software
• gain unauthorised access to systems, circumvent security measures, or conduct denial-of-service or brute-force attacks
• infringe third-party intellectual property or personality rights
• distribute content depicting the sexual abuse of children, or content that is inciteful, terrorist or otherwise criminal
• impair our infrastructure, that of our upstream providers, or the use of the service by other customers
• resell, sublicense or otherwise make the services available to third parties without our prior written consent
• share access credentials with third parties outside your own organisation

You are responsible for all activity carried out via your account and your access credentials. If we have concrete indications of a serious breach, we may suspend the affected access temporarily in order to avert damage. We will inform you of the suspension without undue delay and give you the opportunity to comment, unless doing so would be unlawful or would frustrate the purpose of the measure. If the suspicion proves unfounded, we will restore access and extend the term by the period of the suspension.

We provide the services described in the respective product description. We owe the provision of proxy or server access; we do not owe a specific result achieved through it. In particular, we cannot guarantee that a specific third-party website or platform will be accessible via our services or will not block proxy traffic, as this lies outside our control.

We aim for the highest possible availability. Availability may be temporarily restricted by maintenance, security measures, capacity constraints or events outside our control. Where foreseeable, we will announce planned maintenance in advance.

Where we owe a digital product within the meaning of §§ 327 et seq. BGB, we will provide you with the updates necessary to maintain conformity, including security updates, for the duration of the contract, and will inform you about them (§ 327f BGB).

For consumers, the statutory rights on defects apply without restriction, in particular the provisions on contracts for digital products under §§ 327 et seq. BGB. Nothing in these Terms limits those rights.

Please report defects to us promptly and with a description that allows us to reproduce them. This is not a condition for your statutory rights, but it helps us remedy the problem quickly.

For entrepreneurs: the limitation period for claims based on defects is one year from the statutory commencement of the limitation period. This does not apply to claims for damages, which are governed by section 11, nor in cases of fraudulent concealment of a defect.

We are liable without limitation for damages arising from injury to life, body or health, for damages caused intentionally or by gross negligence, for fraudulently concealed defects, insofar as we have assumed a guarantee, and under the German Product Liability Act (Produkthaftungsgesetz).

In the case of slight negligence, we are liable only for a breach of a material contractual obligation. A material contractual obligation is one whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In this case our liability is limited to the damage that is foreseeable and typical for this type of contract.

Any liability beyond this is excluded.

The above limitations also apply in favour of our legal representatives, employees and vicarious agents.

You are responsible for creating adequate backups of your own data. Where we are liable for the loss of data, our liability is limited to the effort that would have been required to restore the data had you created backups appropriate to the circumstances.

Nothing in these Terms alters the statutory allocation of the burden of proof to your disadvantage.

If you culpably breach section 8 (acceptable use) and a third party asserts claims against us as a result, you shall indemnify us against those claims and against the reasonable costs of legal defence. This does not apply insofar as you are not responsible for the breach of duty. We will inform you of any such claim without undue delay and give you the opportunity to participate in the defence.

You may only set off claims that are undisputed or have been established by a final and binding court decision, or that are legally connected to our claim. You may exercise a right of retention only in respect of counterclaims arising from the same contractual relationship.

We may amend these Terms for continuing obligations where this is necessary to reflect changes in the law or in case law, to close a gap that has arisen after conclusion of the contract, or to adapt to a change in our services, provided the change does not disturb the balance of the contract to your disadvantage.

We will notify you of any change in text form at least six weeks before it is due to take effect. You may object to the change in text form before it takes effect. If you object, the contract continues on the previous terms; in that case each party may terminate the contract at the end of the current billing period. We will draw your attention to the deadline, your right to object and the consequences of not objecting in the notification itself. Silence alone does not constitute consent to a change that requires it.

These Terms and all contracts concluded under them are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law applies only to the extent that it does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you have your habitual residence (Art. 6 (2) of Regulation (EC) No 593/2008, Rome I). Consumers may in any event bring proceedings at the court of their place of residence.

For entrepreneurs, legal persons under public law and special funds under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Passau, Germany.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.

Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provision.

Questions about these Terms can be sent to hey@seamlessproxies.com.