Withdrawal & Refund Policy
This page contains the statutory withdrawal instructions for consumers, the model withdrawal form, and an explanation of when we refund outside of those statutory rights. It forms part of our General Terms and Conditions.
Withdrawal instructions for consumers
Applies if you are a consumer within the meaning of § 13 of the German Civil Code (BGB), i.e. you concluded the contract predominantly for purposes outside your trade, business or profession.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us
Sascha Wohlert, trading as seamless
Staffelstr. 3A, 94051 Hauzenberg, Germany
Email: hey@seamlessproxies.com
of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form set out below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Premature expiry of the right of withdrawal
For contracts for the supply of digital services, the right of withdrawal expires before the end of the withdrawal period only if we have fully performed the service and only began performance after you expressly agreed to it and confirmed your acknowledgement that you would lose your right of withdrawal upon complete performance of the contract (§ 356 (5) no. 2 BGB).
For contracts for the supply of digital content not supplied on a tangible medium, the right of withdrawal expires if we have begun performance after you expressly agreed to it, confirmed your acknowledgement that you thereby lose your right of withdrawal, and we have provided you with a confirmation in accordance with § 312f BGB (§ 356 (6) no. 2 BGB).
What this means in practice: for our ongoing subscriptions and for data bundles that you consume over time, the service is not fully performed within the withdrawal period. Your right of withdrawal therefore does not expire early merely because we begin performance. At checkout you must expressly request that we start immediately. If you then withdraw within 14 days, we refund your payment less a proportionate amount for the part of the service already provided (§ 357a (2) BGB). Without that express request we would not begin performance during the withdrawal period.
Exclusion
There is no right of withdrawal for customers who are not consumers, in particular business customers acting in the exercise of their trade, business or profession.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Sascha Wohlert, trading as seamless, Staffelstr. 3A, 94051 Hauzenberg, Germany, hey@seamlessproxies.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
___________________________________
Ordered on (*) / received on (*):
___________________________________
Name of consumer(s):
___________________________________
Address of consumer(s):
___________________________________
Signature of consumer(s) (only if this form is notified on paper):
___________________________________
Date:
___________________________________
(*) Delete as appropriate.
Refunds outside the right of withdrawal
Our products are digital services. They are activated immediately after a successful payment and are made available in your dashboard, and where applicable via your linked Discord account. Once the withdrawal period has expired, or where no right of withdrawal exists, the following applies.
- Target site blocking. Some websites classify proxy or VPN traffic as unwanted and restrict access. We therefore cannot guarantee uninterrupted access to any particular third-party site, and the inability to reach a specific site is not in itself a defect of our service. This does not affect your statutory rights where our service itself is defective.
- Goodwill refunds. If you are unhappy with the service, please contact us first — we will try to resolve the issue. If no solution is found, we may offer a partial refund for the unused portion at our discretion. Such a goodwill refund is voluntary and does not limit any statutory claim you may have.
- Defects. If the service is defective, your statutory rights under §§ 327 et seq. BGB apply in full, including supplementary performance, price reduction, termination and damages. These rights are not limited by this policy.
- Fraud and tax evasion. Payment and location data is screened automatically for indications of fraud, for example attempts to evade the applicable VAT or the use of unauthorised payment means. Where an order is rejected on that basis, we refund the payment and revoke access. You may ask us to review such a decision at any time; see section 4.7 of our privacy policy.
Payment disputes and chargebacks
Your rights against your bank or payment provider, including the right to dispute a payment, are statutory and are not restricted by this policy.
We would nevertheless ask you to contact us first. A chargeback costs both sides time and fees, and most issues are resolved faster by email or live chat. If a chargeback is raised for a service that was in fact delivered as agreed, we reserve the right to claim the resulting costs and to suspend the account until the matter is settled.
How refunds are paid
Refunds are made using the same means of payment you used for the original transaction, unless we expressly agree otherwise with you. You will not be charged any fee for the refund itself.
Cryptocurrency payments are refunded to a wallet address you provide, in the same asset. Because exchange rates fluctuate, the fiat value at the time of the refund may differ from the value at the time of payment; where a refund is owed to a consumer following a withdrawal, we refund the amount actually paid in euro terms.
Cancelling a subscription
Withdrawal and cancellation are two different things. Withdrawal unwinds a contract within 14 days of conclusion. Cancellation ends an ongoing subscription for the future.
You can cancel a subscription at any time with effect from the end of the current billing period in your billing settings, or in text form by email to hey@seamlessproxies.com. See section 5 of our General Terms and Conditions.
Contact
Questions about withdrawal or refunds: hey@seamlessproxies.com
Last updated: August 2026